Contact us
Whether you're one of our customers, or making a general enquiry about the Group, there's a wide range of information and contact options on our website. We treat all enquiries with confidentiality, sensitivity and respect.
Our customers
Colleague training: Wednesdays until 10.30
Please note: due to colleague training our Contact Centre is closed until 10.30 on Wednesdays. If you need to report an emergency repair during this time, please call us on 0800 111 4013 and our out of hours team will be able to assist you. Normal service will resume at 10.30am.
Key information and contact options for our tenants, shared owners or leaseholders.
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General enquiries
If you're not one of our customers but would like to contact us, select an option below to get in touch.
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Best times to report a repair
We know that waiting on the phone can be frustrating and we’re working to answer your call as soon as we can. Please remember that our colleagues are here to help you. We’d like to thank you in advance for treating them with respect and remind our customers that we will not tolerate any abuse of our colleagues and they reserve the right to terminate a call if they consistently experience abuse. We really appreciate your patience.
If your call isn't an emergency, the best times to call us Monday to Friday are between 9.30am and 11.30am and from 2.30pm to 4.30pm.
Our contact centre is closed over the weekend and bank holidays for any non-emergency calls. Please continue to get in touch to report any emergency issues outside of normal office hours.
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Our offices
Boston
Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.
Closed on weekends and bank holidays.
* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.
Leverett House
Gilbert Drive, Endeavour Park
Boston PE21 7TQ
Rushden
Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.
Closed on weekends and bank holidays.
* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.
Registered office
1 Crown Court
Crown Way
Rushden
Northamptonshire NN10 6BS