Complaints test form - version two

If you’ve not reported the issue you wish to complain about before (for example a repair, ASB, ground maintenance), please call us on 0800 111 4013 or fill in and submit our enquiries form, so we can look to resolve it as quickly as possible.

However, if you’re not happy with the service you’ve received from us and wish to make a formal complaint, please complete the form below. A member of our team will then be in touch with you within five working days.

Are you a former Longhurst Group customer or a Grand Union customer? *

Thank you

Please note: former Grand Union customers are required to complete this complaints form. You can report your complaint here.

Personal details
Please enter your date of birth in dd/mm/yyyy format (eg 2nd March 1973 as 02/03/1973).
Prefered contact method
Preferred contact time

Your complaint
Include key information such as dates, times, contractor etc.
Please don't add more than five attachments to your completed form. Files should be no bigger than 3MB, otherwise your form won't be submitted.
What can we do to put things right? Please select all that apply