About us

What we do

One of the largest housing groups in the Midlands and East of England, we own and manage more than 25,000 homes and deliver a wide range of care and support, specialist housing and home ownership services.

Operating in over 45 local authority areas, we have almost 1,000 colleagues and four regional office bases.

Improving Lives 2025

Our customers are at the centre of everything we do and we intend to work even harder to identify what's most important to them and provide the support they need.

With a clear set of values that unite our Group, we put our customers first and work in collaboration with partners that share our ambition and vision to improve lives.

We already makes a positive difference to thousands of people’s lives, but we want to do even more.

That’s why we've created our Improving Lives 2025 strategy; a long-term business plan that'll guide the work we do until 2025 and beyond.

We honour our promises and, in doing so, deliver homes and services with real social value.

Together, we tackle the challenging issues faced by our communities, focusing on delivering value-for-money to invest in homes and services that make a difference to the lives of the customers we serve.

Our vision and values

Guided by our core set of shared values, our vision is to improve the lives of our customers and communities we serve.

Our values, which are at the heart of everything we do, were created by our colleagues, who help to deliver the excellent services we provide.

How we're run

We're a charitable housing association registered as a community benefit society (Reg. No. 8009) and with the Regulator of Social Housing (No. L4277).

Care and Support

We’re also proud to be a major provider of care and support services and a number of the care schemes we run are each registered with, and regulated by, the Care Quality Commission.

Strong governance

Following an In-Depth Assessment by the Regulator for Social Housing in 2022, we were awarded G1/V2 status. For more information and view our IDA results please click here.

Our Board

The delivery of our Improving Lives strategy is monitored by our Board, which has responsibility for the overall management and performance of the Group. It's supported by our Executive Management Team which is led by Chief Executive Julie Doyle.

Reports and publications

We're an open and transparent organisation. Each year, we publish a Annual Report and Financial Statements to outline how we’ve performed over the previous 12 months, as well as an Environmental, Social and Governance Report and Gender Pay Gap report.

Customer involvement

Our customers are actively involved in helping to scrutinise and shape the services that we provide through our various Customer Panels.