Our performance – April–June (Q1) 2022/23

As part of Longhurst Group's commitment to openness and transparency, we are keen to share our performance statistics with our customers and stakeholders.

We produce a quarterly report on overall performance in key areas of customer satisfaction, repairs and complaints, with both our targets and actual figures detailed below. These reports highlight where we have performed well, as well as areas where improvement is required.

Our performance – April–June (Q1) 2022/23

Customer satisfaction

The graph below shows our cumulative figures from April–June 2022.

Complaints

Repairs and servicing

Housing and communities

Arrears and re-let timescales

Planned maintenance

Community Investment – improving lives

The target of 7,000 is for the full twelve months to April 2023.

The chart below shows the percentage of customers whose health and wellbeing and economic resilience have improved over the period.

The target for both Health and Wellbeing and Economic Resilience improvements is 90 percent.