Our performance – April – March 2022/23

As part of our commitment to transparency, we're keen to share our performance statistics with our customers and stakeholders.

We produce a quarterly report on overall performance in key areas of customer satisfaction, repairs and complaints, with both our targets and actual figures detailed below. These reports highlight where we've performed well, as well as areas where improvement is required.

Our performance – April – March 2022/23

Customer satisfaction

The graph below shows our cumulative figures from April 2022 to March 2023.

Complaints

Compliance

The chart below shows our compliance with regulatory requirements for health and safety standards within our homes. The target for each requirement is 100 percent.

Housing and communities

Re-let timescales

The graph below shows the average time taken to re-let empty properties against the target for the year.

Planned maintenance

The graph below shows the progress of completed planned improvements (to kitchens, bathrooms etc) against the overall target for the year.

Community Investment – improving lives

The graph below shows the total of Community Investment interventions against the overall target for the year.

The chart below shows the percentage of customers whose health and wellbeing and economic resilience have improved following engagement with our community investment initiatives.

The target for both health and wellbeing and economic resilience improvements is 90 percent.