Tenant Satisfaction Measures (TSMs) 2023/24: sample questions
To help us meet the requirements of the Tenancy Satisfaction Measures (TSM), we work with independent market research specialists to carry out four customer surveys each year.Â
All landlords must ask customers the same 12 questions, which are detailed in the sample surveys below. Â
Low-Cost Rental Accommodation (LCRA) survey questions
Low-Cost Home Ownership (LCHO) survey questions
Our performance
As part of our commitment to transparency, we're keen to share our performance statistics with our customers and stakeholders
Our TSM results summary for 2023/24
Our performance against each TSM standard
Surveying customers: our approach
A detailed explanation of the methodology used to gather our TSM results
Updated: 30 May 2025