Our Voice - November 2024

Hello and welcome to our new-look digital Our Voice e-newsletter.

Hello and welcome to the second edition of our new-look Our Voice e-newsletter.

This new bi-monthly publication aims to bring you all the need-to-know information from across Longhurst Group, as well as useful tips and guidance to ensure you’re getting all the support you’re entitled to.

In this edition, we’re focusing on compliance certificates, an update on the communal cleaning contract, our device and data gifting scheme and support available to you over the winter months.

We hope you find this edition of Our Voice useful and on behalf of everyone at Longhurst Group, Merry Christmas!

Introducing our new brand and identity

We’re delighted to now be able to announce that the name of that new organisation will be Amplius.

Helping you to understand your compliance certificates

As your landlord, we’re responsible for gas safety in your home and must make sure a gas service is carried out every year.

An update on our communal cleaning contract

We’re working hard to appoint new contractors to deliver our communal cleaning services across the Group.

Helping Ganiu back into work

When Ganiu Ishola’s wife died nearly a decade ago, his life turned upside down.

Longhurst Group publishes latest annual report

We're pleased to announce that our 2023/24 annual report and financial statements have been published.

Announcing our Summer edition competition winner

In our final printed edition of the Our Voice customer magazine, our competition prize was a hedgehog house.

Keeping safe and well this winter

During the winter months with longer nights and colder temperatures, it’s important that you look after yourself, family and friends.

Support available to you this Winter

Our Money Advice Team is urging customers to find out if they can utilise any additional support this winter.

We can gift devices and data to our customers

Alarmingly, one in seven adults and one in five children in the UK are digitally excluded. Digital access is crucial for education, job oppo…

A message from our customer service team

We know how important it is to our customers to get through to us on the phone as quickly as possible.

Could you join our Customer Forum or Scrutiny Panel?

We’ve got some exciting opportunities for customers to get involved, have their say and help us to improve the services we provide.

Download Our Voice

Download November's edition as a PDF file.