Checking your benefits entitlement

It’s more important than ever to make sure you’re receiving all the financial support you’re entitled to.

From Universal Credit to Pension Credit, there could be money you’re missing out on and our Money Advice Team wants you to check you’re getting the money you can claim.

Following the Government’s announcement that the Winter Fuel Payment will now be means tested, it’s important that you check whether you’re entitled to Pension Credit.

More information about Pension Credit can be found on the Government website or by visiting AgeUK.

Meanwhile, customers may have recently received – or are due to receive - a Migration Notice telling them they need to move to Universal Credit.

This will happen if you’re receiving one or more benefits such as Child Tax Credit, Working Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance or income-related Employment Support Allowance.

You must claim Universal Credit by the deadline on your Migration Notice letter. This is three months from the date the letter was sent to you.

If you fail to make your Universal Credit claim by this date, your current benefits will end, even if you meet the conditions of entitlement.

For help and support about the Universal Credit migration, contact the DWP Migration Notice Helpline on 0800 169 0328 between 8am and 6pm Monday to Friday.

Alternatively, visit the Citizen Advice website. 

Other benefits, such as Personal Independence Payment, will stay the same.

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