Our Voice - Summer 2023

Hello and welcome to the Summer 2023 edition of Our Voice – Longhurst Group’s customer magazine.

Front cover of Our Voice, Summer 2023 Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever, there's something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition later in the year.

Download our audio version of the Summer 2023 edition of Our Voice here.

Hello and welcome to Our Voice – Longhurst Group’s customer magazine.

We’ve packed the magazine with updates from across our services, as well as including some of our returning favourites.

We’ve got examples of how we’ve used your feedback to make improvements to our services and we showcase how colleagues in our Customer Contact Centre have been upskilled to make our repairs line more efficient

There are some lovely stories of improvements being made at schemes in Peterborough and Nottinghamshire, while one of our newest Scheme Managers takes part in our Day in the Life feature.

Residents at Willow Court in Whittlesey have been busy collecting Easter Eggs as part of a campaign to put smiles on children’s faces this Easter.

We know it’s been a long, cold winter for many. Although we’re now on British Summer Time, the cost of living pressures continue, so our Money Advice Team has put together some tips and advice to help you manage the pressure on your income.

I hope you enjoy the edition. If you have any feedback, or ideas for content, please email us.

Sam

On the cover Customers' delight with new wet rooms

We’ve worked with a local council to succeed in sourcing funding which has allowed us to install wet rooms for customers at one of our schemes in Nottinghamshire.

Customer Services colleagues upskilled to help improve our repair line performance

We’ve been upskilling colleagues in our Contact Centre in Rushden to help tackle waiting times on our phone lines.

Everything you need to know about fire doors and why they're vital

Fire safety in all our buildings is very important to us. Whether that is in our offices or your homes, we want to keep everybody as safe as possible.

The Hub hits major milestone as 1,000 customers sign up

Have you signed up to The Hub – our newest customer engagement platform?

Improving Lives Our Hardship Fund is available to support the most vulnerable

With pressure on household finances continuing, we know it’s difficult for some people to get by on a daily basis.

Find out more

Money and Employment advice

Top tips - How to increase your chances of finding work

Help is at hand if you’re on the hunt for a new job or to learn new skills

Helping you manage the ongoing cost of living crisis

Michael praises our Money Advice Service

And they called it Puppy Love! Residents enjoy puppy therapy

Residents at Friary Court had smiles put on their faces as they enjoyed a session of puppy therapy.

Funding bid success to improve energy efficiency of homes

Hundreds of our homes will benefit from energy efficiency improvement works after we successfully bid for Government funding.

How to contact the Housing Ombudsman

We always aim to provide an excellent service to our customers. However, if we get things wrong, we want to put them right and learn from our mistakes.

A day if the life... Scheme Manager

Maimuna Drammeh is our Scheme Manager at Orchard House. Here, we spend a day with Maimuna to see what her job entails…

Our promises to you

You said, we did... Helping us improve our services

‘Eggs-cellent’ effort as Willow Court residents collect nearly 60 eggs

Residents at one of our extra care schemes in Whittlesey have collected almost 60 easter eggs to donate to a campaign being run by a local estate agency firm.

Community fundraise to buy defibrillator for estate

A new community defibrillator and bleed kit will be installed on the Beechdale estate in Walsall after a successful community fundraising campaign.

Marcus is loving Gainsborough Court and its community feeling

A resident at one of our independent living schemes says he can feel his confidence returning since moving into his flat.

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