How to contact the Housing Ombudsman

We always aim to provide an excellent service to our customers. However, if we get things wrong, we want to put them right and learn from our mistakes.

That’s why we’ve got a thorough two-stage complaints process.

You can find out more about this process by visiting longhurst-group.org.uk/complaints

If you’re unhappy at any stage during our complaints process, or with the outcome, you can ask the Housing Ombudsman to consider your case.

The Housing Ombudsman’s Complaints Handling Code gives clear guidance to support the effective handling and prevention of complaints. It can be read at housing-ombudsman.org.uk

The Code is designed to enable landlords to resolve complaints promptly and fairly and to use the learning to make service improvements. Compliance with the Code is part of the membership obligations set out in the Housing Ombudsman Scheme.

The Housing Ombudsman's contact details are:

Write to:  Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ

Call:  0300 111 3000

Email:  info@housing-ombudsman.org.uk

Website:  housing-ombudsman.org.uk