Behind on your rent? Our Income Recovery Team is here to help

As Christmas approaches, money can be tight for us all.

We know that the festive period can put a strain on your finances, but we want you to know that we’re here to help.

Colleagues in our Income Recovery Team often find themselves speaking to customers who’ve overstretched their budgets and are struggling to pay their rent.

It’s important that you speak to us if you find yourself in this situation, and we’ll always look to support you.

We regularly receive positive feedback from customers about our Income Recovery Team. One customer said our colleagues were “always really helpful and very friendly”, while another said they were “nice and helpful and they had no judgement.”

I’m a new tenant, but I was put at ease straight away. It couldn’t have been any better.

Another customer said: “Communication was good and the process was straightforward. The lady was friendly, prompt and efficient, as well as being personable.” One of our new customers added: “I’m a new tenant, but I was put at ease straight away. It couldn’t have been any better.”

Finally, another customer said our colleague showed a “good understanding” and introduced “a fair plan going forward to help me out.”

We also want to remind customers that 'we offer' any day direct debits for rent payments, so you can pay on a date that suits you. If you’d like to set up a direct debit, please call us on 0800 111 4013 and we’ll be happy to help you.

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