Change accessibility  Google translate  Change contrast   Font size 
 

Google translate Google translate
click to choose
Colour contrast Contrast
default
high
Font size Text size
down
default
up

Contact us

Whether you're one of our customers, or making a general enquiry about the Group, there's a wide range of information and contact options on our website. We treat all enquiries with confidentiality, sensitivity and respect.


Our customers


Colleague training: Wednesdays until 10.30

Please note: due to colleague training our Contact Centre is closed until 10.30 on Wednesdays. If you need to report an emergency repair during this time, please call us on 0800 111 4013 and our out of hours team will be able to assist you. Normal service will resume at 10.30am.

Key information and contact options for our tenants, shared owners or leaseholders.

Back to top


General enquiries

If you're not one of our customers but would like to contact us, select an option below to get in touch.

Back to top


Best times to contact us

We know that waiting on the phone can be frustrating and we’re working to answer your call as soon as we can. Please remember that our colleagues are here to help you. We’d like to thank you in advance for treating them with respect and remind our customers that we will not tolerate any abuse of our colleagues and they reserve the right to terminate a call if they consistently experience abuse. We really appreciate your patience.

If your call isn't an emergency, the best times to call us Monday to Friday are between 9.30am and 11.30am and from 2.30pm to 4.30pm.

Our contact centre is closed over the weekend and bank holidays for any non-emergency calls. Please continue to get in touch to report any emergency issues outside of normal office hours.

Back to top


Our offices

Boston

Boston

Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.

Closed on weekends and bank holidays.

* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.

Leverett House
Gilbert Drive, Endeavour Park
Boston PE21 7TQ

Calling us


  Customer services and general enquiries: 0800 111 4013

Our repairs line will be open from 8.30am to 5pm every weekday apart from Wednesday, when we open at the slightly later time of 10.30am for colleague training.


All others lines will be open from 9am to 5pm.


 

Rushden

Rushden

Contact Centre opening hours
Monday: 8.30am–5pm.
Tuesday: 8.30am–5pm.
Wednesday: 10.30am–5pm*.
Thursday: 8.30am–5pm.
Friday: 8.30am–5pm.

Closed on weekends and bank holidays.

* Please note: due to colleague training, our Contact Centre opens at 10:30am on Wednesdays.

Registered office
1 Crown Court
Crown Way
Rushden
Northamptonshire NN10 6BS

Calling us


  Customer services and general enquiries: 0800 111 4013

Our repairs line will be open from 8.30am to 5pm every weekday apart from Wednesday, when we open at the slightly later time of 10.30am for colleague training.


All others lines will be open from 9am to 5pm.


 

Back to top

Menu Clock House Get involved Headset Magnifying Lock Burger menu Close Wrench Wallet Heart Life ring Chevron down Chevron left Chevron right Facebook Twitter Instagram Youtube TikTok Lightbulb People Map pin Blocks List GBP Arrow right Search care Longhurst Group Longhurst Group L & H Homes L & H Homes Friendship Care and Housing Friendship Care and Housing Libra Treasury Libra Treasury Spire Homes Spire Homes Keystone Keystone Axiom Axiom