Contact us

We care deeply about the services we deliver, and are always willing to go the extra mile to offer support. It's never been easier to get in touch with Customer Services in a way that suits you.

Contact us - customer enquiry


IMPORTANT UPDATE ABOUT YOUR REPAIRS SERVICE

We’re extremely busy dealing with customer queries at the moment and, as a result, it may take us longer than usual to get back to you. We’ll continue to keep you updated when we can, however, we may not be able to meet the timescales set out in our service standards.

We know that waiting on the phone can be frustrating and we’re working to answer your call as soon as we can. Please remember that our colleagues are here to help you. We’d like to thank you in advance for treating them with respect and remind our customers that we will not tolerate any abuse of our colleagues and they reserve the right to terminate a call if they consistently experience abuse. We really appreciate your patience.


Customer enquiries

What would you like to enquire about? *

Requesting aids and adaptations for your home

If you or a family member are experiencing difficulties in maintaining your independence, we may be able to help by adapting your home. Find out more about the services we can offer on our Aids and Adaptations page, and submit your enquiry by completing the form below.

Your enquiry
Please enter your date of birth in dd/mm/yyyy format (eg 2nd March 1973 as 02/03/1973).
Please provide your phone number, so we can contact you if needed.
To help us resolve your enquiry as quickly as possible please include as much information as you can.
Please don't add more than five attachments to your completed form. Files should be no bigger than 3MB, otherwise your form won't be submitted.

Once you have submitted your form, you'll receive an email confirmation. If you haven’t received confirmation of your enquiry within an hour, please call us during office hours on 0800 111 4013 and select option 3. Don’t forget to check your junk/spam.