Privacy Notice – summary

Who we are

Amplius is committed to handling your information securely and safeguarding your rights to confidentiality. We will ensure your personal information is processed in accordance with the provisions of the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR), to promote accountability and transparency.

Amplius is a data controller and processor for the purposes of Data Protection legislation. This means that we are responsible for deciding the purpose of collecting and using information. As a processor we also use the information in line with why we collected it as part of our everyday work.

We provide housing, housing related services, care and support services.

Read our Privacy Notice in full

This Privacy Notice is to be read in conjunction with our full Privacy Notice and sets out how we collect, use and share your personal information.

Contact us if you would like a paper copy of our Privacy Notice

For more information, please see Sections 1 to 4 of our Privacy Notice.

Your rights

You have the right to object to how we process your personal information. You have the right to access your information and to have it corrected if it is inaccurate.

You can sometimes ask us to delete information, as well as ask us to restrict the personal information we use. If you have any reason to be concerned about how we are using your information, you can make a complaint to us or to the data protection regulator.

In the UK this is the Information Commissioner.

Your consent

Sometimes we need your consent to use your personal information (for example, in order to conduct some forms of marketing).

Consent is not always needed. For example, where your information is processed because you have entered into a contract or agreement with us, such as a tenancy or support agreement, or where it is necessary to meet our legal or regulatory obligations.

Where you have given us your consent to use your information, you have the right to change your mind and withdraw your consent at any time.

Sections 8 – 10 of our Privacy Notice gives you more information about your privacy rights.

What type of information we hold

The types of information we hold include but are not limited to the following:

Name
Address, including previous and forwarding addresses.
Contact information including email address.
Gender
Date of birth
Photographic ID
Credit history.
Employment details
National insurance number for example to carry out to carry out functions such as universal credit and/or supporting people contracts.
Bank details,
Income and state benefits
Criminal activities including anti-social behaviour.
Details about your representatives or next of kin

CCTV footage and when worn body worn video recordings to assist with personal security and crime prevention if you visit an office, estate or communal area which is covered by this facility.

Audio recordings – in an emergency where a colleague is at risk of harm or abuse.

Telephone Call recording.

Household Members.

Sensitive information we may collect.

Sensitive personal data is information that requires extra protection. This includes but is not limited to:

your racial or ethnic background
sexual orientation
health information
religious or philosophical beliefs
trade union membership
criminal convictions or offences

Why and How We Use Sensitive Data

We only process sensitive personal data when it is necessary, and we follow strict rules to protect your privacy.

See section 4 of our Privacy Notice.

Who we collect information from

It will depend on the service; however, the starting point will normally be yourself or someone acting on your behalf.

We may also receive information from other organisations who we work with to deliver a service. Information may be shared with us by your local authority or other government agencies.

We may receive information about you from third parties for example a previous landlord, other professional bodies, the police, energy providers, the Home Office to confirm your immigration status or repairs our contractors.

Your personal data is gathered if you use our web forms.

See section 5 of our Privacy Notice.

Who we share information with

It will depend on what service you receive but this may include but is not limited to:

Local authorities
Health and social care
Our third-party contractors
Police

We may share your personal information with specific third parties to provide services effectively. For example, we work with other companies and organisations, such as contractors, agents, marketing agencies, and platform providers, to help deliver our services to you or to support our work.

See Section 6 of our Privacy Notice.

Keeping your personal information secure

We have in place a variety of technical and organisational security measures designed to protect your personal data and prevent unauthorised access to use or disclose it.

To help protect your information, we will ask you, or anyone representing you, security questions to confirm your identity when you call us—or when we call you.

See Section 7 of our Privacy Notice.

Getting in touch

If you need to speak to us about any data protection matters, please contact our Data Protection Officer:

At data.protection@amplius.co.uk

Or the Data Protection Team

Amplius Living

K2
Timbold Drive
Kents Hill
Milton Keynes
MK7 6BZ.

For independent advice about data protection, privacy and data sharing you can contact the Information Commissioner’s Office. Details can be found on their website ttps://ico.org.uk/global/contact-us/contact-us-public/ or contact them on 0303 123 1113 (local rate)

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