KPI Dashboard
Overall customer satisfaction
This shows how satisfied our customers – both low-cost rented accommodation customers and low-cost shared ownership customers – with the overall service we provide.
60%
Overall customer satisfaction (tenants/specialist housing)
Target: 66%
41%
Overall customer satisfaction (Shared Ownership)
Target: 55%
Keeping properties in good repair
This shows the extent to which customers are satisfied by the repairs service we provide through our contractors, how quickly we complete repairs and how well we maintain their home.
64%
Satisfaction with the overall repairs service over the last 12 months
Target: 66.3%
56%
Satisfaction with the time taken to complete the most recent repair
Target: 63.1%
64%
Satisfaction that the home is well maintained
Target: 69.2%
0.39%
Percentage of dwellings that do not meet the Decent Homes Standard
Target: 0.35%
67.3%
Non-emergency repairs completed on time
Target: 80%
95.3%
Emergency repairs completed on time
Target: 94.0%
Maintaining building safety
This shows our performance against key safety metrics.
99.98%
Gas safety checks
Target: 100%
100%
Fire safety checks
Target: 100%
100%
Asbestos safety checks
Target: 100%
100%
Water safety checks
Target: 100%
97.78%
Lift safety checks
Target: 100%