Why was the Customer Forum set up?

We launched the Customer Forum so that you can influence what we do and how we do it. By joining the Customer Forum, you'll track our performance and influence our decisions.

What benefits does a Customer Forum have to the organisation?

Our Customer Forum brings many benefits to the organisation, including:

• Providing customer assurance to our Board and Senior Leaders
• Ensuring you as customers are part of our decision-making
• Giving you opportunities to learn new skills and gain qualifications
• Helping to improve our services for all of our customers.

Thoughts from a Customer Forum member

Natalie said: "It’s been a fantastic experience in learning social housing policy and regulations and how the organisation strives to support and help its customers across the regions to maintain a good standard of living. 

"If you think that you have the right skills and are looking for a new challenge where you can make a real difference to customers and communities, this might be of interest to you.”