Training sessions

The interspersed training sessions have consolidated and broadened a basic knowledge across Longhurst Group's customer base, thus helping to provide scrutiny and customer assurance to the Board.

Training topics covered include:

• Improving Lives 2025
• Data Protection
• Code of Conduct
• Social Housing and the role of LGCF, Tpas
• Value for Money, Tpas
• Leasehold Management presentation, Head of Leasehold Services
• Complaints Handling Code, Head of Customer Services
• Overview of the Contractor procurement process

One-off discussion meetings included:

• Customer Engagement and Scrutiny Strategy
• Perception Survey questions
• Client and contractor relationship