Home Owners

Here you will find information and Frequently Asked Questions (FAQs) for our Leaseholders, Freeholders, Retirement Living and Shared Owners. You can also find out the process and the costs involved, when extending your lease.

In May, the Leasehold and Freehold Reform Act 2024 received Royal Assent. This means that, when the legislation is fully passed, there'll be changes to some of our processes, such as lease extensions. We'll let our customers know how any changes might impact them when they come into effect.

Please click on the options below to find out more.

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Leaseholders Rights to Appeal 

On 1st July 2024, we procured and entered into a long-term agreement for our gas servicing contract, as required under the terms of our customers’ lease agreements with us.

On 5 August 2024, we applied to First Tier Tribunal for dispensation from the consultation requirements for qualifying long-term agreements, as defined by Section 20 of the Landlord and Tenant Act 1985 (as amended).

A determination was reached by the Firs-tier Tribunal on the 21^st January 2025 details of which are below:

Any appeal against this decision must be made to the Upper Tribunal (Lands Chamber). Prior to making such an appeal the party appealing must apply, in writing, to the Tribunal for permission to appeal within 28 days of the date of issue of this decision (or, if applicable, within 28 days of any decision on a review or application to set aside) identifying the decision to which the appeal relates, stating the grounds on which that party intends to rely in the appeal, and stating the result sought by the party making the application.

You can download the determination document here.

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