Repairs and maintenance

Repairs contractors

Our contractors deliver voids and repairs service across our three geographic regions.

Repairs priorities

What we class as emergency, urgent and routine repairs and how long it takes to complete them.

Report a repair

Report a repair by calling our contact centre, more information can be found here.

How to: repairs

One of our repairs contractors, Morgan Sindall, has created a series of ‘how to’ videos to help you carry out routine repairs.

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Heating and hot water

Aaron Services delivers our heating repairs and servicing as well as new heating installations and electrical testing.

We know it’s important that your central heating or hot water system works and, when it doesn’t, it can be a major frustration and inconvenience.

There could be several reasons why these systems aren’t working, but, fortunately, there are a few checks and quick fixes that you can do at home to sort the problem before having to arrange for an engineer to visit.

Heating repairs priorities

What we class as emergency, urgent and routine repairs and how long it takes to complete them.

Gas servicing and other safety checks

More information on the gas servicing and other safety checks we carry out.

What to do if your hot water system or central heating isn’t working

Aaron Services have provided some quick fixes that you can try if you find that you’ve got no heating or hot water.

Air source heat pump heating system

All the information you need on your air source heat pump heating system.

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Mould and condensation

We appreciate that extreme cases of damp and mould are harder to manage, and we’d always encourage customers to report these to us so that we can address them.

You can help us by ensuring you do everything you can to help keep your home free from condensation and mould. Here is some advice and guidance on how to deal with condensation-related mould in your home.

Mould and condensation

By following our guidance you can limit the amount of condensation – and reduce the effects of mould in your home - all year round.

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Improvements to your home

We know you may want to make alterations to your home, whether it be internal, external or just adapting it to maintain your independence. You might need our permission or help to do this, but we’re here to help.

Making alterations to your home

You may want to make improvements to your home yourself. It's likely that you'll need our permission to do this.

Aids and adaptations to your home

If you or a family member are experiencing difficulties in maintaining your independence, we may be able to help by adapting your home

Stock condition surveys

As part of our continued drive to improve the quality of our properties, we need to carry out quick and simple surveys of your home every few years.

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Grounds maintenance and cleaning service

If your home comes with a grounds maintenance or cleaning service, here are the service standards you can expect.

Grounds maintenance service

If your home comes with a grounds maintenance service, you can expect the following service standards.

Cleaning service

See what is and what isn't included in our cleaning service.

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When you leave your home

We let all our homes to our lettable standard and expect your home to be at the same standard when you leave. Here are the expectations for when you decide to leave your home.

When you leave your home

Expectations when you decide to leave your home.

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Repairs policy and service standards

This is how we deliver our repairs and maintenance activities and how we aim to provide a quality repairs service.

Our service standards

We’ll maintain your home to a good standard and aim to provide a quality repair service. Our partner contractors have agreed to these promises and will carry these out on our behalf.