Gas servicing and other safety checks

​If you suspect a gas leak please contact the National Gas Emergency Service on 0800 111 999.

We'll:

• Complete an annual service and safety check to all gas, solid fuel and renewable energy appliances.
• Provide you with a copy of the annual heating service record for your property, within 28 days.
• Check communal smoke alarms regularly.
• Carry out an inspection of electrical installations every five years.
• Check and maintain all lifts owned by us.
• Service and check all communal fire alarm equipment, emergency lighting and door entry systems every year.
• Carry out water hygiene testing, where required.
• Carry out any other safety checks as required.

Please click here to read our Customer Charter - the charter covers the service standards you can expect as one of our customers.

When you have a gas safety check or an electrical inspection, our contractor will provide a certificate which contains lots of information. To help you make sense of these certificates, we’ve created an easy to understand booklet which explains what each section means and what details it should include.