Report a repair To report a non-emergency repair, please fill in the online form below. For more information on our repair priorities, please click here. If you have more than one repair, a separate form is needed per repair. Are you a former Longhurst Group customer or a Grand Union customer? * Longhurst Group Grand Union Not sure Not sure Call 0800 111 4013 and we’ll be able to help. Grand Union Please head to the former Grand Union website. Was your home built under 12 months ago or still within the defect period? Yes No Not sure Please submit a defect form If your home was built within the last year and has a problem, you can report a defect here. Do you own or rent your home? Rent Own/part-own Please call us Call 0800 111 4013 to discuss your repair in detail. Where is the repair needed? My own home or garden A communal area Not sure Call 0800 111 4013 and we’ll be able to help. What type of repair would you like to report? Plumbing and water Heating Electricity and lighting Kitchen cabinets Pest control Other Contact your scheme manager Please report any communal pest control issues to your scheme manager, who will raise this for you. Contact your scheme manager Please report any kitchen cabinet repairs to your scheme manager, who will arrange repairs for you. Please call us It appears the repair required is not listed above and may be more complex. Call 0800 111 4013 to discuss your repair. What type of repair would you like to report? Plumbing and water Heating Electricity and lighting Electric showers Plaster/wall/ceiling Doors Kitchen cabinets Fences/external walls/gates Pest control Damp and mould Paths Other Please call us It appears the repair required is not listed above and may be more complex. Call 0800 111 4013 to discuss your repair. How would you best describe your plumbing and water issue? Leak Blockage No water supply No hot water Other Has the leak caused a flood? Yes No Call us This is an emergency.Call 0800 111 4013 to report this issue. Where is the leak situated? Tap Roof Toilet Pipes Boiler What tap is leaking? Single tap Mixer tap Call us This is an emergency.Call 0800 111 4013 to report this issue. Is the water clear? Yes No Call us This is urgent.Call 0800 111 4013 to report this issue. Is the boiler electric or gas? Electric Gas Not sure Call Sureserve Call Sureserve on 0800 111 4013 to book a repair. Is liquid coming back up through your drains or sinks? Yes No Call us This is urgent.Call 0800 111 4013 to report this issue. Where is the blockage? Toilet Shower tray/plug External drain Sink Call us This is urgent.Call 0800 111 4013 to report this issue. Please describe your shower Is your shower over a bath? Yes No Have you contacted your water supplier? Yes No Call us Call 0800 111 4013 to discuss your repair. Please call your water supplier Please call your water supplier in the first instance as they are responsible for the supply to your home.If you need to speak to one of our colleagues, please call us on 0800 111 4013 What kind of heating do you have? Electric Gas Air source heat pump Not sure Call Sureserve Call 0800 111 4013 to book a repair. Not sure Call 0800 111 4013 and we’ll be able to help. Not sure Call 0800 111 4013 and we’ll be able to help. What kind of heating do you have? Gas Electric Air source heat pump Not sure Call Sureserve Call 0800 111 4013 to book a repair. Not sure Call 0800 111 4013 and we’ll be able to help. What's the issue? Power loss Broken socket Bulb in a sealed unit (such as an outdoor light) Other Have you lost all power to your home? Yes No Do your neighbours have power? Yes No or not sure Contact your energy supplier There may be a power outage in your area. Please contact your energy supplier as they are responsible for the supply of electricity to your home. Have any switches tripped in your consumer unit (your 'fusebox' or 'circuit breaker')? Yes No Is it a double or single socket? Double Single Test your appliances Disconnect all appliances Check consumer unit/fusebox again and turn all switches on this back on One by one, plug in and turn on each appliance If the electric trips again, it’s likely to be the last appliance you plugged in, or the socket itself Try a different appliance in this socket and if it doesn’t trip, the previous appliance was faulty. Is the repair required for the shower head/hose? Yes No Customer responsibility Shower heads and hoses are your responsibility so you will need to replace this. Is your shower over a bath? Yes No Please describe your shower Where is the repair required? How large is the affected area? Is the plaster cracked? Yes No Is the plaster wet or dry? Wet Dry Is the door internal or external? Internal External Can the door be secured? Yes No Call us This is an emergency.Call 0800 111 4013 to report this issue. Is the fence, external wall or gate between your home and your neighbour’s? Yes No Customer responsibility Dividing walls, fences or external gates are your responsibility so you will need to replace these. Where is the repair needed? Fence Wall Gate Are the pests in your loft? Yes No Call us Call 0800 111 4013 to discuss. Customer responsibility Pest issues that aren’t in a loft are your responsibility so you will need to arrange your own pest control. How large is the area requiring repair? Under 1m 1m - 2m 2m or above What material is the path made from? Further information about the repair Please describe the issue, including the room or location where it is occurring. Please describe it in as much detail as you can. If you or anyone else in your household have any additional needs that we need to be aware of, please let us know. Please upload a photo of the issue here Please don't add more than five attachments to your completed form. Files should be no bigger than 3MB, otherwise your form won't be submitted. Your details First name * Surname * Phone number Email address Property address * Postcode * If we need to contact you for further information on the repair, please select your preferred method(s) of contact below Email Phone When is it best to contact you if we need further information on the repair? Please select all that apply Monday Tuesday Wednesday Thursday Friday We'll book the next available appointment for your repair. Are there any days during the week that you'd like us to try and avoid? Please select all that apply Monday Tuesday Wednesday Thursday Friday What times during the day work best for you? Please select all that apply Morning Afternoon Avoid school run
