Your tenancy – useful information

Maintaining your home

Working with our repairs contractors, we are committed to providing a repairs and maintenance service you can rely on.

Useful information about your gas central heating system.

Advice and guidance on how to deal with condensation related mould in your home.

Information about the regular checks we carry out to keep you and your home safe, and how you can keep your home free from common dangers.

The letting standard that all empty Amplius properties must meet before being re-let.

COntinous REcording of Social Housing lettings and Sales - information for customers of new social housing lettings or sales.

Read more about how we use your personal information.

Safeguarding ensures that all individuals accessing our services can do so without fear of harm, abuse or neglect.

Important information on Personal CCTV and video doorbells.

Helping customers understand their service charge.

Whether you're one of customers, or making a general enquiry about Amplius, there is a wide range of information and contact options on our website.

Investing in you, your family and our communities

Information on our complaints procedure and how you can let us know if you’re unhappy with the service you’ve received.

We know there are many reasons why someone may change their name or be known by a different name.

Read the latest edition of our customer magazine.

The Hub is our online customer engagement platform where you can have your say and contribute to engagement projects from wherever you are.

Report anti-social behaviour in your community. We'll see how we can help to resolve a problem where you live.

Our factsheets provide useful tips and important information for our customers.

Updated: 30 May 2025