An update on our grounds maintenance contractors

As many of our customers will be aware, we’re currently finalising the appointment of new grounds maintenance contractors.

In the interim, Tivoli Group Ltd are delivering a service on a caretaker basis in our east and west regions, with Grounds Care Group Ltd responsible for the south.

The caretaking service includes grass cutting, pathway weeding, litter picking and the clearance of hard-standing areas.

We acknowledge in some locations the new contractors have had to implement a very basic caretaking service, especially where the previous contractors didn’t complete work satisfactorily.

This is a temporary measure to ensure grass is cut and all schemes are visited during this initial growing period.

If any visits are missed during April and May, we'll make sure they’re rescheduled throughout the remaining months of the year to ensure the full grounds maintenance specification is met.

We appreciate your patience and understanding during this transition period before the launch of the new contract, which will initially run for the next three years, with an option to extend for an additional two.

The service will then be rolled out over the summer months. Once the new contractors are fully up-to-speed, we’re confident that this change will help us deliver an improved grounds maintenance service.

All customers who receive this service have been sent a letter and, where applicable an email, to update them on the process.