Introducing your new and improved repairs service

From April, customers living in Friendship Care & Housing, L&H Homes and Spire Homes properties will receive a new and improved repairs service.

We are thrilled to have appointed Wates Living Space to deliver this service and to have made these changes based on your feedback.  

Wates Living Space will manage all of your phone calls and online queries directly, meaning that when you report your repair, you can book an appointment that works for you.

Don’t worry, you can still report repairs in the same way as you always have done.

Simply dial one of the numbers below, depending on whether you are a Friendship Care & Housing, L&H Homes and Spire Homes customer, and then press 1.

• Friendship Care & Housing customers: Call 0300 123 1745
• L&H Homes customers: Call 0800 111 4013
• Spire Homes customers: Call 0300 123 66 11

Once you have reported your repair, you will receive a text message confirming your appointment. Wates will also send you a reminder text the day before your appointment.

The new online reporting facility will be available from May.

It’s important to remember that there are two types of repair - emergency and routine. This new and improved service will lead to all repairs being resolved as soon as possible within 21 days, with the aim of a ‘first time fix’, to ensure minimum inconvenience to you.

So, from April, look out for our jointly branded vans and remember to always ask to see ID from a Wates Living Space representative before allowing them into your home.

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If you have any questions, please get in touch

Friendship Care & Housing customers: Call 0300 123 1745 or email friendship@longhurst-group.org.uk

L&H Homes customers: Call 0800 111 4013 or email service.centre@longhurst-group.org.uk 

Spire Homes customers: Call 0300 123 66 11 or email spirehomes@longhurst-group.org.uk