New cleaning contractors appointed

We’ve appointed two new contractors to carry out our communal cleaning contract.

These contracts cover our legacy Longhurst Group areas of operation and came into effect on 1 April 2025.

Our new contractors are:

• Pinnacle Group – covering our East and West regions
• Atlas FM – covering our South region

Customers have been involved throughout the procurement process, helping to write a question all prospective contractors had to answer and scoring the responses.

Fallon Warren, Head of Environment and Sustainability, said: “We’ve worked hard to ensure that the new communal cleaning service meets the needs of our customers and is delivered to the standards they, and we, expect.

“We recently sent all affected customers a customer-friendly version of the contract specification, so they’ll know what service to expect from our new contractors.

“We’re really pleased to have appointed Pinnacle Group and Atlas FM as our new communal cleaning contractors and believe they’ll deliver the service our customers deserve.

“We wanted to make sure the customer voice was heard as part of the procurement process, so I’d like to thank those customers who were involved and helped us in the selection of our new contractors.

“I’d also like to thank all the colleagues who’ve worked really hard to get us to this point.”

The contracts will initially run for three years, with the option to extend them for a further two years.

To see the specification of the new contract, click here.