Report a repair

To report a non-emergency repair, please fill in the online form below. For more information on our repair priorities, please click here.

If you have more than one repair, a separate form is needed per repair.

Are you a former Longhurst Group customer or a Grand Union customer?

Longhurst Group
Grand Union

Thank you

Please note: former Grand Union customers are required to complete this repair form. To report a repair, please visit this page.

Was your home built under 12 months ago or still within the defect period?

Yes
No

Please submit a defect form

If your home was built within the last year and has a problem, you can report a defect here .

Do you own or rent your home?

Rent
Own/part-own

Please call us

Please call us on 0800 111 4013 to discuss your repair in detail.

Where is the repair needed?

In my own home or garden
In a communal area

What type of repair would you like to report?

Please contact your scheme manager

Please report any communal pest control issues to your scheme manager, who will arrange repairs on your behalf.

Please contact your scheme manager

Please report any kitchen cabinet repairs to your scheme manager, who will arrange repairs on your behalf.

Please call us

It appears the repair required is not listed above and may be more complex. Please call us on 0800 111 4013 to discuss your repair in detail.

What type of repair would you like to report?

Please call us

It appears the repair required is not listed above and may be more complex. Please call us on 0800 111 4013 to discuss your repair in detail.

How would you best describe your plumbing and water issue?

Has the leak caused a flood?

Yes
No

Please call us

Flooding is treated as an emergency issue.

Please call us on 0800 111 4013 to report this issue.

Where is the leak situated?

What tap is leaking?

Single tap
Mixer tap

Please call us

This is treated as an emergency issue.

Please call us on 0800 111 4013 to report this issue.

Is the water clear?

Yes
No

Please call us

This is treated as an urgent issue.

Please call us on 0800 111 4013 to report this issue.

Is the boiler electric or gas?

Gas
Electric

Please call Sureserve

Please call Sureserve on 0800 111 4013, to book a repair.

Is liquid coming back up through your drains or sinks?

Yes
No

Please call us

This is treated as an urgent issue.

Please call us on 0800 111 4013 to report this issue.

Where is the blockage?

Please call us

This is treated as an urgent issue.

Please call us on 0800 111 4013 to report this issue.

Please provide shower brand and description

Is your shower over a bath?

Yes
No

Have you contacted your water supplier?

Yes
No

Please call us

Please call us on 0800 111 4013 to discuss the issues in detail.

Please call your water supplier

Please call your water supplier in the first instance as they are responsible for the supply to your home.

If you need to speak to one of our colleagues, please call us on 0800 111 4013

What kind of heating do you have?

Electric
Gas
Air Source Pump

Please call Sureserve

Please call Sureserve on 0800 111 4013, to book a repair.

What kind of heating do you have?

Gas
Electric
Air Source Pump

Please call Sureserve

Please call Sureserve on 0800 111 4013, to book a repair.

What best describes your issue

Have you lost all power to your home?

Yes
No

Do your neighbours have power?

Yes
No

Contact your energy supplier

There may be a power outage in your area. Please contact your energy supplier in the first instance as they are responsible for the supply of electricity to your home.

Have any switches tripped in your Consumer Unit (your 'fusebox' or 'circuit breaker')?

Yes
No

Is it a double or single socket?

Double
Single

Advice on appliance testing

To carry out an appliance check, you should disconnect all appliances throughout the property.

Once this has been done, the consumer unit (your 'fusebox' or 'circuit breaker') can be checked again – return all switches to the on position.

One by one, plug in and turn on each appliance.

If the electric trips again, it’s likely to be the last appliance that you plugged in or the socket itself. Another appliance should be checked in this socket and if it doesn’t trip, it was the previous appliance that is faulty.

Is the repair required for the shower head or hose?

Yes
No

Shower heads or hoses: customer responsibility

Shower heads or hoses are the responsibility of the customer so you will need to arrange your own replacements.

Is your shower over a bath?

Yes
No

Please provide shower brand and description

Where is the repair required?

How large is the affected area?

Is the plaster cracked?

Yes
No

Is the plaster wet or dry?

Wet
Dry

Is the door internal or external?

Internal
External

Can the door be secured?

Yes
No

Please call us

This is treated as an emergency issue.

Please call us on 0800 111 4013 to report this issue.

Is the fence, external wall or gate between your's and your neighbour's home?

Yes
No

Dividing walls, fences or external gates: customer responsibility

Dividing walls, fences or external gates are the responsibility of the customer so you will need to arrange your own replacements.

Where is the repair needed?

Fence
Wall
Gate

Are the pests in your loft?

Yes
No

Please call us

Please call us on 0800 111 4013 to discuss the issues in detail.

Pest control outside loft space: customer responsibility

Pest issues outside a loft space are the responsibility of the customer so you will need to make arrangements for your own pest control.

How large is the area requiring repair?

Under 1m
1m - 2m
2m or above

What material is the path made from?

Further information about the issue

Please describe the issue, including the room or location where it is occurring. Please describe the issue in as much detail as you can, including locations, materials and any other areas in your home that are affected.

Are there any vulnerabilities within your household which are impacted by this issue?

Please upload a photo of the issue here Please don't add more than five attachments to your completed form. Files should be no bigger than 3MB, otherwise your form won't be submitted.

Your details

First name *

Surname *

Phone number

Email address

Property address *

Postcode *

If we need to contact you for further information on the repair, please select your preferred method(s) of contact below

Email
Phone

What day(s) is it best to contact you if we need further information on the repair? Please select all that apply

Monday
Tuesday
Wednesday
Thursday
Friday

We'll book the next available appointment for your repair. Are there any days during the week that you'd like us to try and avoid? Please select all that apply

Monday
Tuesday
Wednesday
Thursday
Friday

What times during the day normally work best for you? Please select all that apply

Morning
Afternoon
Avoid school run

Menu

Report a repair

Thank you

Please submit a defect form

Please call us

Please contact your scheme manager

Please contact your scheme manager

Please call us

Please call us

Please call us

Please call us

Please call us

Please call Sureserve

Please call us

Please call us

Please call us

Please call your water supplier

Please call Sureserve

Please call Sureserve

Contact your energy supplier

Advice on appliance testing

Shower heads or hoses: customer responsibility

Please call us

Dividing walls, fences or external gates: customer responsibility

Please call us

Pest control outside loft space: customer responsibility

Further information about the issue

Your details