report a repair test Was your home built under 12 months ago? Yes No Please submit a defect form If your home was built within the last year and has a problem, you can report a defect here . Do you own or rent your home? Rent Own/part-own Please call us Please call us on 0800 111 4013, to discuss in detail. Where is the repair needed? In my own home or garden In a communal area Communal area What type of repair would you like to report? Plumbing and water Heating Electricity and lighting Electric showers Doors Kitchen cabinets Pest control Please report to your scheme manager. Please report to your scheme manager. What type of repair would you like to report? Plumbing and water Heating Electricity and lighting Electric showers Plaster/wall/ceiling Doors Kitchen cabinets Fences/external walls/gates Pest control Damp and mould Paths Issues with plumbing and water How would you best describe your plumbing and water issue Leak Blockage No water supply No hot water Other Has the leak caused a flood? Yes No Please call us Please call us on 0800 111 4013, to discuss in detail. Where is the leak situated? Tap Roof Toilet Pipes Boiler What tap is leaking? Single tap Mixer tap Please call us Please call us on 0800 111 4013, to discuss in detail. Is the water clear? Yes No Please call us Please call us on 0800 111 4013, to discuss in detail. Is the boiler electric or gas? Gas Electric Please call Aaron Services Please call Aaron Services on 0800 111 4013, to book a repair. Is liquid coming back up through your drains or sinks? Yes No Please call us Please call us on 0800 111 4013, to discuss in detail. Where is the blockage? Toilet Shower tray/plug External drain Sink Please call us Please call us on 0800 111 4013, to discuss in detail. Please provide shower brand and description Is your shower over a bath? Yes No Have you contacted your water supplier? Yes No Please call us Please call us on 0800 111 4013, to discuss in detail. Please call your water supplier Please call your water supplier and us on 0800 111 4013, if required Is the boiler electric or gas? Electric Gas Please call Aaron Services Please call Aaron Services on 0800 111 4013, to book a repair. Issues with heating What kind of heating do you have? Gas Electric Please call Aaron Services Please call Aaron Services on 0800 111 4013, to book a repair. Issues with electricity and lighting What best describes your issue Power loss Broken socket Bulb in sealed unit Other Have you lost all power to your home? Yes No Do your neighbours have power? Yes No Contact your energy supplier If you have lost all power to your home, please contact your energy supplier. Have any switches tripped in your Consumer Unit? Yes No Is it a double or single socket Double Single Electric showers Is the repair required for the shower head or hose? Yes No This is your responsibility Apologies, this is your responsibility. You will need to arrange your own repair. Is your shower over a bath? Yes No Please provide shower brand and description Plaster/wall/ceiling Where is the repair required? How large is the affected area? Is the plaster cracked? Yes No Is the plaster wet or dry? Wet Dry Doors Is the door internal or external? Internal External Can the door be secured? Yes No Please call us to report an emergency repair on 0800 111 4013. Fences/external walls/gates Is the fence, external wall or gate between you and your neighbour's home? Yes No This is your responsibility, please organise a repair yourself. Where is the repair needed? Fence Wall Gate Pest control Are the pests in your loft? Yes No Please call us on 0800 111 4013, so we can discuss the problem in further detail. This is your responsibility, please organise pest control youreself. Paths How large is the area requiring repair? Under 1m 1m - 2m 2m or above What material is the path made from? Further information Please describe the issue, including the room or location where this is occurring. Please be as detailed as you can covering what has happened, what it is made from and if it if affecting any other part of your home. Are there any vulnerabilities within your household which are impacted by this repair? Please upload a photo of the issue here First name Surname Phone number Email address Property address Postcode Preferred contact method Email Phone If we need to contact you for more information around the repair, what is the best day to contact you? Monday Tuesday Wednesday Thursday Friday If we need to contact you for more information around the repair, what is the best time to contact you? Morning Afternoon Avoid school run