Domestic abuse
Our Housing Officers are trained to support and advise vulnerable customers and work closely with partner organisations and specialist services to help you get the support you need.
Depending on your personal circumstances and wishes, we can help you by:
- Referring you to local specialist domestic abuse support services
- Advising you on your housing options
- Supporting you with reporting to the Police and other agencies
- Advising you on how you can stay as safe as possible in your home
- Signposting you to your local authority to access temporary accommodation.
It’s important to note that both women and men can be victims of domestic abuse and it isn’t always physical. It can also be controlling or coercive behaviour, ‘honour’ based violence and Female Genital Mutilation (FGM). The different kinds of abuse are explained under the tabs below.
If you’d like to be contacted by one of our trained officers, please call us on 0800 111 4013 or email us. Any information you give us will be dealt with sensitively. In an emergency where you, your family or someone you know is in immediate danger you should call 999.
Domestic abuse – questions and answers
Domestic abuse service directory
Make a Stand
Domestic abuse is one of the biggest issues in society today although the true scale of the problem is unknown because many cases go unreported.
We’ve joined Make a Stand for housing organisations and have pledged to support our customers and members of staff who experience domestic abuse.
To become part of Make a Stand – which was developed by the national Chartered Institute of Housing in partnership with Women’s Aid and the Domestic Abuse Housing Alliance – we’ve pledged to meet four commitments:
To put in place and embed a policy to support our customers who are experiencing domestic abuse.
To make information about national and local domestic abuse support services available on our website and in other places which are easily accessible to customers and colleagues.
To put in place a HR policy and procedure on domestic abuse, or to incorporate this into an existing policy, to support colleagues who are experiencing domestic abuse.
To appoint a champion in our organisation to own the activity we're doing to support people experiencing domestic abuse.
For more information visit cih.org/makeastand
Updated: 17 December 2024