Meet the team
Meet our Tenancy Sustainment Officers
Our Tenancy Sustainment Officers provide holistic support to customers and co-ordinate other support services around them to help sustain tenancies and grow independence. This can involve anything from helping set up utilities to emotional support and referrals to other agencies.
We know it can be hard to ask for help, but doing so isn’t a sign of weakness. It’s actually a sign of strength and can make all the difference.
Here are our four Tenancy Sustainment Officers:
I joined the Group as a Housing Support Worker in January 2000. In March 2020, I started my role as a Tenancy Sustainment Officer.
As a teenager, me and my brothers lived at the local YMCA, and it was this experience that made me want to work in housing. Over 20 years since joining the Group, I’m still passionate about helping people improve their lives and housing situation.
I’m Katie, and I’ve worked for the Group for seven years. Before that, I’ve worked in the justice system, as well as in drug and alcohol services and with homelessness organisations.
I started my role as a Tenancy Sustainment Officer in November 2020. Before that, I was working for the Group as a Housing Officer, a role which gave me the insight as to how valuable tenancy sustainment is. I realised I had a desire to make a difference and support our customers to manage their tenancies.
I started my role as a Tenancy Sustainment Officer in February 2022.
Before this role I worked as a housing officer.
I like working in the community and with people. I’m inspired by seeing the change and improvement we can make to people’s lives.
How can I get in touch?
If you think you'd benefit from the guidance of the Tenancy Sustainment Officers, please speak to your local Housing Officer or call us on 0800 111 4013.